Return Policy
At No Huddle Just Go, customer satisfaction is our priority. Our return policy is designed to ensure the product matches its description. While not all situations warrant a return, we evaluate each case based on return reason and current garment condition. Please refer to the details below for insights on the process and how we can assist you.
What can be retuned? Damaged or defective items only.
Please note: Any claims for damaged/defective items must be submitted within 7 days after the product has been received. Product must be unworn, unwashed, in original condition and must include all labels or tags.
We strive to ensure a high level of quality and therefore we expect your products to arrive as described. However, if you notice an issue with your order that could be deemed misprinted, damaged, or defective, please email customer service within 7 days of order receipt and include the following:
- Order number
- Provide detail information about the issue/reason for return
- Upload photos to show issue/reason for return
Upon review, we’ll email you to confirm if your order is eligible for return and share the return address. Once we receive your return, an automated notification will be sent with additional information. Unclaimed returns are donated to charity after 30 days.
What can be exchanged? Unfortunately, we do not accept exchanges.
We do our best to describe our products in a way that allows our customers to make the right decision on their desired fit. In the event you order the wrong size, we cannot exchange the product but we may offer you a discount on your replacement product. Please email customer service and advise the issue with sizing. The replacement product must be the same color and style as the original garment. You must send email request within 7 days of the product delivery.
For packages lost in transit or not received?
All of our shipping methods have tracking, although the accuracy may differ for some carriers. If it’s past the estimated delivery date and you still haven’t received your order, the package might be lost in transit.
For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. But no worries! We'll cover the costs of shipping a replacement order to you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double-check with the shipping carrier to try locating the lost order.
Keep in mind that if tracking information states an order was delivered or you provided the wrong shipping address we won't take responsibility and reship that order. If an item was lost or stolen, we recommend that you file a claim with the shipping carrier.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized; or
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
We reserve the right to modify or update our policies as needed to enhance customer experience and adapt to evolving circumstances. Any changes will be communicated transparently, ensuring continued clarity and fairness in our interactions with you.